2024 GP Survey Results
NORK CLINIC ACTION PLAN FOLLOWING 2024 PATIENT SURVEY RESULTS:
National GP Survey results :
329 surveys went out 2023 ( 315)
125 surveys sent back 2023 ( 111)
38% completion rate 2023 (35%)
Key Points:
-Good overall Practice experience 73% : 2023 71%
- Ease of getting through on the phone 44% : 2023 44%
- Ease to contact using the website 34% : no comparative for 2023
- Good overall experience of contacting the Practice 60% : 2023 48%
-Helpfulness of Reception Staff 81% -: 2023 78%
-Patients who felt their needs were met during their last appointment 95%
-Patient involved as much as they wanted to be in the decision of their care 96% (92%)
-Patients needs were met 95% : 2023 (93%)
-Patient had confidence & trust in Healthcare profession they spoke to / saw 96% (96%)
-The Healthcare profession was good at listening to the patient 88% :2023 88%
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Attachment
Published on 26 September 2024