2024 GP Survey Results

NORK CLINIC ACTION PLAN FOLLOWING 2024  PATIENT SURVEY RESULTS:

National GP Survey  results  :

329 surveys went out   2023 ( 315)

125 surveys  sent back   2023 ( 111)

38% completion rate      2023 (35%)

 

Key  Points:

-Good  overall Practice experience  73% : 2023 71%

- Ease of getting through on the phone 44% : 2023 44%

- Ease to contact  using the website 34% : no comparative for 2023

- Good overall experience of contacting the Practice 60% : 2023 48%

-Helpfulness of Reception Staff  81% -: 2023 78%

-Patients who felt their needs were met during their last appointment 95%

-Patient involved as much as they wanted to be in the decision of their care 96% (92%)

-Patients needs were met 95% : 2023 (93%)

-Patient had confidence & trust  in Healthcare profession  they spoke to / saw 96% (96%)

-The Healthcare profession was good at listening  to the patient 88% :2023 88%

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Attachment

Published on 26 September 2024